Manufacturing knowledge management that answers with the page cited.

Knowledge management for manufacturing: one library for SOPs, manuals and training video. Anyone asks in plain words and gets the answer from your own documents, with the page cited.

Book a demo All solutions
  • what torque for the Line 4 cover
  • Line 4 assembly SOP, rev. 5p.2, cited in the answer

Some of the people we've built with

  • Site 2 library SOP binder Onboarding video SharePoint indexing

A new hire asks how to change over Line 4. Three people give three different answers.

One library for the SOPs, the manuals and the lessons.

Old way

knowledge is spread across binders, shared drives, email and people, and finding it depends on who you ask.

New way

it all goes into one library, a collection for each site, searched by the exact word or by meaning.

  • Ask in plain words. The answer comes only from your documents, cited, and says so when no document has it.

The Modules that answer the question

How your documents become answers

Each Module does one job, in this order.

1 It connects

  • SharePoint
  • SOP binders
  • Training video

2 What runs, and what it does

  1. Knowledge LibraryHolds your manuals, SOPs and training video, in a global collection or one for each site.
  2. Retrieval EngineFinds the exact passage, or the minute in a training video, that answers the question.
  3. Q&A EngineAnswers in plain words from the passages it finds, cites the page, and says so when no document has the answer.
  4. Investigation EngineKeeps closed cases with their causes, fixes and lessons, and finds causes and countermeasures from past cases.
  5. SecurityControls who signs in and which collections each role can see.

3 What you get

  • Answer with its citationLine 4 assembly SOP, rev. 5, p.2

In customer plants, downtime fell 86% and shorts went from 50 a month to 12.

Real plants, real numbers, first in manufacturing.

  • less downtimeacross seven production facilities 86%
  • customer shorts a monthwithin six months 50 to 12
  • longer planning horizonin a customer deployment 50%
  • facilities on one installationrun by one customer 19
Where these numbers come from

These numbers come from customer deployments, first in manufacturing. We don’t name customers without asking them first. If you want to talk to a customer, ask us and we’ll ask them.

  • Questions with no document, this week 6
  • Asked in French, answered from the English SOPSame documents, same citation

Keep what you know with the site that knows it

Upload files as they are. The library does not make anyone clean up first, and the report of unanswered questions shows what to write next. mode40 was started by people who ran plants before they wrote any software.

  • PDF, Word, Excel, PowerPoint, plain text, Markdown and CSV, up to 50 MB each
  • Point the library at SharePoint or S3 and it indexes what is there
  • A collection for each site, with permissions on each collection
  • A citation, a confidence signal and an answer trace on every answer
  • A report of the questions nobody had a document for
  • Chat history you can export

Related use cases and systems

FAQ

Bring the document nobody can find.

30 minutes on the manuals and SOPs people ask about most. We'll show you the answer coming back with its page cited.

Book a demo See the Knowledge Library