Security & Sovereignty
You pick the region. Every role sees only what its job needs, and every action is logged.
The uptime and backup-deletion figures are contract terms. The signed agreement governs.
Each company signs in at its own address, through single sign-on or a password where SSO is not in place. The session refreshes without a second login.
A person assigned to two plants sees exactly two, no matter which role they hold. The same role can be reused elsewhere without opening more sites than it should.
In the region you choose at onboarding. Canadian data stays in AWS Canada Central in Montreal, US data stays in AWS US-East or US-West, and nothing crosses that border unless you configure it to. Databases sit in private networks that aren’t exposed to the internet, and each customer’s data is isolated in its own tenant.
Yes. People can sign in through your single sign-on over SAML or OIDC, which we set up with you, or with a password where SSO isn’t in place. AWS Cognito issues the session and supports multi-factor authentication and password policies. Each person gets a role and a set of sites, and sees only what those allow.
No. Neither is in place, and neither audit is underway. Both are on the roadmap without a committed date. The Singularity runs on AWS, which holds its own infrastructure certifications, but mode40 doesn’t inherit them or present them as its own. Ask mode40 for the current status and plan.
mode40 returns it in a mutually agreed format, or deletes it, on written request, and deletes backup and archival copies within 90 days. The signed agreement governs the details.
99.5% availability, measured monthly, excluding scheduled downtime and force majeure; the signed agreement governs. There’s no published disaster-recovery plan, recovery point or recovery time target, and no public status page today, so ask mode40 before you write these into your requirements.
Where your data lives, how it's protected, and what happens if something goes wrong. All of it, including what we don't have yet.
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