How your documents become answers people can use Each Module does one job, in this order. 1 It connects SharePoint SOP binders Training video 2 What runs, and what it does Knowledge LibraryHolds your manuals, SOPs and training material, in a global collection or one for each site. Retrieval EngineFinds the exact passage, or the minute in a training video, that answers the question. Q&A EngineTakes the question in plain words, hands back the passage with its page cited, and says so when no document has the answer. SecurityControls who signs in, which Modules each role can reach and which sites each person sees. Form BuilderPuts the procedure beside the check, so people learn it while they do the job. 3 What you get how do I report a near miss