Where do the answers come from?

The Knowledge Library collections your role can see. Every answer names the document and the section it used.

Can it invent an answer?

No. The model selects a stored passage and delivers it as it stands, so the visible answer is text that already existed.

What happens when it finds nothing?

It rewrites the query and searches a second time. If that also comes back empty it refuses, and the trace shows what it searched.

How is this different from the Knowledge Library?

The Knowledge Library is the repository and the search. The Q&A Engine is the conversation on top of it, with citations, confidence, and a trace.

Q&A Engine | mode40

J. Bergeronanswered 14:20

Ask

Ask it the way you say it

You don’t need a filename, a field name, or search syntax, just plain language. When your question could mean two things, you get asked which one before you get an answer.

Plain-language questions from anyone with access to the collection
A clarifying question back when the ask is ambiguous
Suggested questions drawn from what the collection holds

FAI-1180, first articlesource 3, page 4

Cited answer

Check any answer in one click

The model picks a stored passage and delivers it exactly as it stands, so nothing in your visible answer was written for the occasion. You see a confidence signal next to the answer, and one click opens the passage itself.

The document and the section behind every claim
A confidence signal shown next to the answer itself
The passage itself, one click from the citation

Query reframed
No source meets the bar

Refusal

Know when the sources have no answer

When the sources hold nothing, you’re told they hold nothing. Before it says so, it rewrites your question and searches again, and the trace shows exactly what it searched and what came back.

No passage in scope, no answer, and it says which
A second pass reframes the question before it gives up
The trace shows what was searched and what came back

1 You left off here
Continue thread Resume Export

Thread history

Pick up the thread where you left it

Answers arrive as they resolve instead of after a blank wait. Your threads are kept per person and per collection, so you can reopen one later, and you can export any thread whole, citations included.

Streamed answers, so a long question is not a blank screen
Chat history you can reopen and carry on
Export a thread with its citations and timestamps

Collections in scope Quality Manuals Weld and Process Supplier Quality Cost and Contract

Access scope

Get answers scoped to what your role can see

Your sources are the Knowledge Library collections your role can see. Ask in another language and you still get answered from those same sources. An Agent can call the Q&A Engine as a tool, without reading the documents itself.

Sources are the Knowledge Library collections your role can see
A question asked in another language is answered from the same sources
Agents call the Q&A Engine as a tool instead of reading documents

Answer, Q-3391: Torque spec, bolt 3 CP-0447, page 3 High confidence Cited

Boundaries

Know the limits: it reads documents and decides nothing

The limits are narrow on purpose. It reads documents and records. Live machine values are outside its scope, and it decides nothing, approves nothing and changes no record.

It reads documents and records, never live machine values
It decides nothing, approves nothing, and changes no record
Earlier turns never leak into the search for the next question

Q&A Engine

Ask it the way you say it

Check any answer in one click

Know when the sources have no answer

Pick up the thread where you left it

Get answers scoped to what your role can see

Know the limits: it reads documents and decides nothing

FAQ

Ask the question you keep emailing about.

Connect

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