Agentic Modules
The Coach is a digital employee. Ask it and it pulls causes and countermeasures from closed cases. Nothing reaches the case until you review it.
How it works
Ask it from inside the case: for a first draft, for what caused this before, or for an answer from the case files. Everything it returns waits for your review.
Improvement coach
The Coach pulls the context from the issue that opened the case, history included. Then it drafts a problem statement, a scope and a target condition. You accept, change or ignore every suggestion before the case is saved.
Past cases
The Coach pulls causes from the fishbone entries on cases your team has already closed. Each countermeasure comes back with what it was meant to fix. Lessons come with who signed off when that case closed.
Case files
It reads every document attached to the case together, as one set. Every answer points back to the file and the passage it came from. It works from your case files alone.
Improvement tasks
Raise a task from a case, from an issue, or on its own. Every task has an owner, a due date and a state. Comments stay on the task, with who wrote each one.
Site overview
Every open issue, case and task for the site sits on one screen, so nothing gets tracked twice. An open issue traces to the case that took it on. Lessons and target conditions stay with the case they came from.
Coach scope
It has no schedule and no trigger from an event. It sees only what your permissions let you see. A person reviews anything it suggests and writes it into the case.
Opening a case on a stoppage? Ask the Coach, and it drafts a problem statement, a scope and a target condition from the issue's own history. You accept, change or throw out every line.
Ask what has caused this before, on this line or one like it, and the Coach pulls the causes recorded on past cases. Each comes with the countermeasure that followed and the lesson captured at close.
No. It answers when someone asks inside a case, with no schedule and no event trigger. It runs on the previous generation of Agents, which wait to be asked.
From the case itself: the documents attached to it, and the causes, countermeasures and lessons recorded on similar cases.
No. It drafts and it looks things up. A person writes the case, owns the tasks and closes it.
The Investigation Engine holds the structure: issues, cases, causes, countermeasures and lessons. The Coach helps you fill it in.
30 minutes on your open case and the causes the Coach would pull for it.
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